Upgrade Your Support: Introducing Radio Core+
As our client base has grown, so has the demand for high-quality support. To make sure every station gets the help they need when it matters most, we’ve evolved how we deliver support — with a focus on faster response times, clear service levels, and access to real engineers when you need them most.
As of now, phone support is only available with a Radio Core+ support plan. This change ensures our time and expertise are always available to those who need it most — especially during critical moments like live outages or on-air emergencies.
Standard Support (Included):
- Email only — support@themediasite.co.uk
- 2-hour response time (Mon–Fri, 9am–5pm UK)
- Phone support is no longer included without a plan
Out-of-hours calls are strictly for OFF AIR emergencies on Mediasite-hosted services.
All other queries — including software support, remote access, or system advice — are chargeable unless you’re on a support plan.
Get Protected with Radio Core+
If staying on air matters, this is your safety net.
For one low monthly cost, you get premium support, proactive monitoring, and expert help whenever you need it.
- 24/7 off-air emergency cover — speak to a real engineer anytime
- Priority phone support — no queues, no delays
- We deal with your software vendors — so you don’t have to
- Silence detection — instant alerts if your station goes quiet
- HQ stream monitoring — 24/7 reliability checks on your core output
- Remote Teamviewer or Anydesk support for DJs — available during UK office hours
- Disk usage alerts — avoid live failures
What You Get with Radio Core+
- 24/7 Off-Air Emergency Support – real human help when you need it most
- Direct Phone Support – skip the queue, speak to an engineer
- We handle third-party vendors for you – no more chasing software providers
- Free Silence Monitoring – know the second something goes wrong
- Stream Health Monitoring – keep your audio clean and available
- Remote Teamviewer or Anydesk support for DJs – during UK office hours
- Disk Space Monitoring – avoid storage failures before they happen
- Annual Health Check – we’ll review your setup from top to bottom
- Broadcast & DAB Consultancy – honest advice from real engineers
- Access to Our Internal Docs + Best Practices
- Early Access to New Features & Tools
Radio Core+ pays for itself the first time something breaks — and it’s there every time after that.